To regulate and control the public transportation in the way to supply the uncovered needs, to have a balancing role in the sector and to lead accumulation of knowledge in national and international areas
To be a leader institution that makes the urban life easier, acts eco-friendly and manages alternative energy resources.
İETT has five values which have been updated within the scope of 2013-2017 strategic plan studies.
Fair: İETT is a neutral entity which places emphasis on rights and laws while offerinf its services.. It never deviates from justice and integrity while carrying out its operations and it never discriminates its stakeholders
Reliable: İETT does not compromise on its reliability. It is always at the service of its stakeholders with its all resources at any time and condition and aware of its responsibility towards its passengers. İETT abides by the service principals it guarantees to its stakeholders.
Participatory: İETT is an organization which puts emphasis to stakeholder participation. It creates partnerships with various institutions, companies and stakeholders. Ideas of its passengers, personnel, suppliers and partners are important for İETT in increasing service quality.
Sensitive: İETT is sensitive towards the needs and expectations of its stakeholders, especially its passengers. It abides by legal regulations; develops projects to increase passenger satisfaction level and decrease the effects on environment; gives priority to occupational health and safety of its personnel; supports social responsibility projects.
Innovative: İETT operates with an innovative management approach. It keeps up with technological developments and pioneers changes and innovations for maximum satisfaction and minimum cost.